Code of practice for patient complaints

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

Our policy is to deal with every query in a sensitive, courteous and efficient manner so a complaint never becomes necessary.

The person responsible for dealing with any complaint about the service which we provide is Maeve Frahill, the practice Complaints Manager.